Salesforce Services

Services

Our Team Experts

Case Studies

Resources

Overview

Key benefits of choosing salesforce

Enhanced Manage Package Management and Implementation with free consultation and subscription based support
Cost Effective / Budget Friendly / Low Cost Engagement
Enhanced and advance level customer management
SLA Based Processes and adherence
Overview and Implementation of Salesforce New Releases, Features
Service Options Frequency – Free, Monthly, Quarterly, Semi Annual, Annual
24 x 7 Availability, Time Zone Flexibility
Defined Service Level Agreements

Data Management

Support the data import tools for ad-hoc data import into Salesforce.com
Support the components for the extract/transform load process for data migration

Bulk upload of data using Insert, Upsert, Update, Delete, Export, Export All
Data Analysis

Support data management tools, API-based tools, and data quality utilities (e.g. CRM fusion)

Salesforce Configuration & Administrations

Configuring the Salesforce Instance as per customer’s business requirement.
Complete administration of Salesforce Instance including communities for external users. Users, Roles, Profiles, Sharing, Processes, Validations, Assignments, Entitlement Management, Alerts, Approvals etc.

Savo Administration Support: User Creation, Group Provisioning

Apttus CPQ Administration Configuring and Customizing Apttus CPQ as per business needs

Post Refresh Activities / Sandbox Maintenance

Creating and maintaining the test environment and keep it ready for live environment’s deployments
SFDC environment support, monitoring

Customization support – – Page Layouts, Fields, Tabs, and Business Processes
Code builds and deployments

User and Data Access Management
Data Management, Data Quality and Maintenance

Analytics

Reports and Dashboards activities for business analysis, Einstein/Wave Analytics

Report Scheduling, Dashboard Management, Storage and Data Analysis

Managed Package Administration & Configuration

Installation, Administration and Maintenance of third-party applications on SFDC platform Ex. Financial Force, Surveys, Marketo etc
Bug fixes and minor enhancements for real-time and batch integrations using salesforce.com APIs

Integrate and support Salesforce production environments
Support single sign-on between salesforce.com and other applications

Integrate social networking applications (e.g. Facebook, Twitter, LinkedIn, etc.)

Organisation Maintenance & Business Support

Maintenance of Salesforce Organisation, License Provisioning and Performance Management
Support salesforce.com security model – org-wide defaults, profiles, roles, groups, and sharing rules

User Issues, User Stories and Defect Management, Collaboration with Developer Team, Dev Ops.

Collaboration support – Chatter administration, Email templates

Our Team Experts In


SFDC environment support, monitoring
User and Data Access Management
Chatter, Custom Cloud Outlook Integration, Mobile
Code builds and deployments
Eclipse Migration Tool
Reports and Dashboard Support
Data Management, Data Quality and Maintenance
Collaboration support – Chatter administration, Email templates
Sales, Service, Marketing Cloud
Support salesforce.com security model – org-wide defaults, profiles, roles, groups, and sharing rules
Customization support – – Page Layouts, Fields, Tabs, and Business Processes


Apex (SOQL / SOSL)
Visualforce
Java Script (JQUERY), Heroku
Bug fixes and minor enhancements support for custom technical solutions – Triggers, Custom Pages, Batch Processes
Bug fixes and minor enhancements of customization and deployments between environments
Bug fixes and minor enhancements of custom extensions to salesforce.com, custom portals
Support Business Processes – validation rules, functions, workflow automation rules Level 2, 3, 4 Support
Adobe Flex, Google Visualization


Salesforce-to-Salesforce
Ajax Toolkit
Java API, REST API
AppExchange, Single Sign-on
Outbound Messaging, Web Services
Integrate and support Salesforce production environments
Support SFDC integrations with enterprise applications using middleware tools (e.g. Cast Iron, Informatica, etc.)
Integrate social networking applications (e.g. Facebook, Twitter, LinkedIn, etc.)
Bug fixes and minor enhancements for real-time and batch integrations using salesforce.com APIs
Support single sign-on between salesforce.com and other applications


Support data management tools, API-based tools, and data quality utilities (e.g. CRM fusion)
Support the data import tools for ad-hoc data import into Salesforce.com
Support the components for the extract/transform load process for data migration
Import Wizard, Data Loader
Bulk Data Loader, AppExchange
3rd Party ETL Tools

Your Challenges

Are you struggling with high cost of managed package support ?
Is your Org configured properly?
Not able to integrate SFDC ?

Are you able to manage Incidents on Salesforce? Deployment Failures ?
Struggling with Data Security ?
Salesforce CPQ Support ?

Cost Leakage due to incorrect licensing?
Struggling with salesforce set up?
Struggling with big data operations?

Frequently Asked Questions

What is the benefit of Salesforce CRM?

Top benefits of Salesforce CRM: Ensuring faster and better sales opportunity, deploying an analytical approach to customer acquisition Reducing cost and improving customer satisfaction Automation of repetitive and less important tasks Improved efficiency and enhanced communication on all fronts
What is App in Salesforce?

An app is a group of tabs that work as a unit to provide functionality. Users can switch between apps using the Force.com app drop-down menu at the top-right corner of every page.
What is Salesforce Lightning?

Salesforce Lightning is a component-based framework for app development from Salesforce.com that is designed to simplify processes for business users, who typically do not have programming experience. It provides user an easy to configure graphical user interface (GUI) that is optimized for speed.
Can salesforce felicitate integration with other data sources and platforms?

Yes, Salesforce provides integration to bring all your customer data into a unified view — even data from legacy and on-premises systems. Oracle, SAP, you name it. Salesforce platform lets you integrate at the identity, data, process, and UI layers. Plus, connect to device, product, and app data. So you get a true 360-degree view of the customer across sales, service, marketing, and more.
Can we collaborate using salesforce?

Yes, you can collaborate using Salesforce platform. Salesforce puts collaboration tools at everyone’s fingertips. Build a community for customers, partners, or employees that lets you share knowledge, find experts, ask questions, surface articles, or even work together on living documents with Salesforce data.
What are the benefits of Salesforce Lightning?

Salesforce lightning offers drag and drop to customize and put the information that companies needs for support center Reports, related cases, attachments. The Utility Bar gives users quick access to common productivity tools, like see recent history, macros and notes and provides better visual reporting better data entry.

Testimonials

Hello Lalitkumar, I want to thank you! Many thanks for your excellent and friendly support in regard of the successful installment of x-author! I would also like to thank you for your great patience. Thank you to enable me to work again with x-Author in Apttus! Kind regards, Heike

Heike Ripperger

Contracts Manager II, Commercial Transactions