Mobility has changed the game for field services. Managing these operations and ensuring SLA compliance is a major challenge for Oil and Gas, facility management, equipment and process industries.
Resource location and real-time job allocations
Rising operating costs
Lack of visibility and inconsistent service experience
First-time fix rate
Service delivery optimization and efficiency issues
With the advent of mobile devices, field service technicians and the back office can now remain connected with real-time information exchange, as well as allowing the customer to follow along with the processes at the same time.
Invasystems, with integrated solutions marrying IT and OT, helps in architecting a unified platform for your field service agent, service engineer, and customer to take care of preventive, scheduled, and breakdown services.
First-time fix rate is an important paradigm in the field service domain. It depends on allocation of people with the right skill set for the job. Tracking of the history of previous jobs related to the same equipment or service group are also important in root cause analysis.
Invasystems’ Mobien Field Services suite of applications on their patented iNotify mobile application middleware open newer and better channels between customers and field service technicians. Scalable and easy to deploy, Mobien provides seamless connectivity through mobile devices to field service teams. From job management to scheduling to customer management, real time invoicing generation to the extent of agent management and contracts and SLA management, it gives an integrated information-sharing platform for all stakeholders to facilitate better customer engagement, remote resolution of problems and preventive and predictive maintenance. This can only be achieved with better and increased data visibility from remote locations and performing systematic analysis of these field activities. Mobien Field Services ensures better data storage than the regular pdf, excel or proprietary databases, along with seamless connectivity with any ERP system. It enables systematic root cause analysis by amalgamating field data with engineering and financial data towards an accident- and glitch-free future.
Schedule and break down jobs
Equipment asset mapping
Quotation and sales leads
Skill set mapping
Real time location data coupled with map integration ensures visibility of market coverage and dynamic allocation of tasks.
Comprehensive functionality for user mapping, rules and right management. User profiles can billing to hardware credentials giving and enhanced security.
App notifications and SMS can be used to update end users and managers about status of various events or transactions.
iNotiy offers a set of tools that enable you to integrate Mobien Sales Suite with any back-end ERPs such as SAP, ORACLE etc.
iNotify middleware offers a secure sync layer that ensures by directional synchronization between the app and middleware.
Capture data about customer issues and possible solutions.
Reduce operating costs
Improve first-time fix ratio
Increase staff utilization and efficiency
Reduce lost sales
Flow line inspection
Production well test
Chemical addition to tanks at Well site
Facility Management Services
Post sales services for equipment manufacturers