Transforming your field service operations and improve customer experience

Transforming your field service operations and improve customer experience

All around the globe, companies realize that “getting closer to the customer” is crucial to growth. Both business buyers and consumers have more choices than ever before. The global field service market is predicted to account for $4.45 billion by 2022. It is estimated that by 2020, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence. However, 52% of service companies today still do things manually using paper & pens. Field service management is needed to reduce this gap and improve the TAT and retain valued customers. India’s first Field Service Management Summit 2019, to be held at Holiday Inn, Mumbai on 9th and 10th December 2019 brings together top Industry speakers and panelists for two days to decode the complexities of the Field Services Industry.

Our expert team will be present at the summit to discuss on Mobien Field Service Management solutions and how it can potentially transform your field operations. Invasystems, with integrated solutions that blends IT and OT data, helps in architecting a unified platform for your field service agent, service engineer, and customer to take care of preventive, scheduled, and breakdown services. Invasystems’ Mobien Field Services suite of applications provides with functionalities that allows for job management and Scheduling with better agent management that can help you improve your SLA adherence and improve customer satisfaction.

Invasystems’ Field Service Management (FSM) solutions resonates the rising expectations in the experience economy and the digital age customers’ new expectations in areas such as digital technician support, outcome-based service business models, and AI-driven scheduling and decision support. Mobien FSM solutions has not only minimized TAT and enhanced productivity but also turned the field service entity into a profit making and revenue generation business unit by delivering end to end field service excellence with benefits such as;

• Reduce operating costs
• Improve first-time fix ratio
• Increase staff utilization and efficiency
• Reduce lost sales
• Provide customer insights to agents

Recently, Gartner Magic Quadrant for Field Service Management said, “In 2022, Demand for specialized digital customer experience that enables two-way interaction and workflow initiation via multiple human and nonhuman channels will rise by 50% in Field Service Operations.” Let us connect to discuss on how we can collaborate to bring about the digital transformation within your field service operation and ensure delightful customers.