Home > Enterprise Infrastructure Managed Services
Enterprise Infrastructure Managed Services
Services
IT Helpdesk
Major Incident Management
ITSM Tool
End User Support Services
- Service Desk
- Remote Support
- Image Build
- Desktop Rollout
- Printers
- Backup & Restore
Collaboration & Messaging
- Active Directory
- Email/SMTP/Exchange
- Teams/Skype
- SharePoint
- O365/M365
- SSO/MFA
IT Infra Hosting/DC/Cloud
- Data Center/HW
- Server Management
- System Administration
- Patching
- Architecture
- Database Administration
- Storage & Backup
- Capacity Management
- Cloud Platform Administration & Management
- Monitoring
Network Services
WAN / LAN
Switches /Routers
WIFI / Hotspots
Firewall / VPN
VOIP/PBX/ Telephony
Video Conference
Architecture Services
- Monitoring
IT Security / Risk Management
Virus Detection
Endpoint Security
Information Security
Business Continuity
Security Audit
Security Training
Risk Management
Monitoring
IT Help Desk
The scope of a global helpdesk typically extends to providing support and assistance to users across various locations worldwide. A global helpdesk is designed to address the diverse needs of users, resolve technical issues, and ensure a seamless user experience.
- Geographic Coverage
- Multilingual Support
- 24/7 Availability
- Multi-Channel Support
- Technical Support
- User Account Management
- Incident and Request Management
- Remote Assistance
- Training and Communication
- Escalation Procedures
- Performance Metrics and Reporting
- Continuous Improvement
Major Incident Management
- Major Incident Coordination (MIC)
- Communication Plan
- Incident Investigation and Diagnosis
- Resolution Planning
- Resource Mobilization
- Resolution Execution
- Continuous Communication
- Post-Incident Review
- Documentation
- Escalation Procedures
IT Service Management
Incident Management
Service Request Management
IT Asset Management
Problem Management
Knowledge Management
Change Management
Release Management
ITSM Tool Implementation
- Assessment and Planning
- Tool Selection
- Customization and Configuration
- Integration with IT Infrastructure
- Data Migration
- User Training
- Pilot Implementation
- Deployment and Go-Live
- Documentation
- Ongoing Support and Optimization
- Performance Monitoring and Reporting
- Continuous Improvement
ITSM Tool Implementation
- Assessment and Planning
- Tool Selection
- Customization and Configuration
- Integration with IT Infrastructure
- Data Migration
- User Training
- Pilot Implementation
- Deployment and Go-Live
- Documentation
- Ongoing Support and Optimization
- Performance Monitoring and Reporting
- Continuous Improvement
IT Service Management
Service Strategy
Invasystems shall enable Customer to achieve its business outcomes and enable it to act and think in a strategic manner.
Strategy management for Services; Service portfolio management; Demand management; Financial management for Services; Business relationship management;
Service Design
Design services together with governing Customer IT practices, processes and policies and facilitate the introduction of these services into Customer supported environments ensuring quality service delivery, customer satisfaction and cost-effective provision of services.
Design services together with governing Customer IT practices, processes and policies and facilitate the introduction of these services into Customer supported environments ensuring quality service delivery, customer satisfaction and cost-effective provision of services.
Service Transition
Ensure that new, modified, or retired services meet or exceed the expectations of Customer as documented in the service strategy and service design stages of the Services lifecycle.
Transition planning and support; Change management; Service asset and configuration management; Release and deployment management; Service validation and testing; Change evaluation; Knowledge management.
Service Operation
Coordinate and carry out activities and processes required to deliver and manage services at agreed Service Levels.
Event management; Incident management; Request fulfilment; Problem management; Access management ; Continual Service Improvements.
