Enterprise Infrastructure Managed Services

Services

IT Helpdesk

Major Incident Management

ITSM Tool

End User Support Services
  • Service Desk
  • Remote Support
  • Image Build
  • Desktop Rollout
  • Printers
  • Backup & Restore
Collaboration & Messaging
  • Active Directory
  • Email/SMTP/Exchange
  • Teams/Skype
  • SharePoint
  • O365/M365
  • SSO/MFA
IT Infra Hosting/DC/Cloud
  • Data Center/HW
  • Server Management
  • System Administration
  • Patching
  • Architecture
  • Database Administration
  • Storage & Backup
  • Capacity Management
  • Cloud Platform Administration & Management
  • Monitoring
Network Services
  • WAN / LAN

  • Switches /Routers

  • WIFI / Hotspots

  • Firewall / VPN

  • VOIP/PBX/ Telephony

  • Video Conference

  • Architecture Services

  • Monitoring
IT Security / Risk Management
  • Virus Detection

  • Endpoint Security

  • Information Security

  • Business Continuity

  • Security Audit

  • Security Training

  • Risk Management

  • Monitoring

IT Help Desk
The scope of a global helpdesk typically extends to providing support and assistance to users across various locations worldwide. A global helpdesk is designed to address the diverse needs of users, resolve technical issues, and ensure a seamless user experience.
Major Incident Management

IT Service Management

Incident Management

Service Request Management

IT Asset Management

Problem Management

Knowledge Management

Change Management

Release Management

ITSM Tool Implementation
ITSM Tool Implementation

IT Service Management

Service Strategy
Invasystems shall enable Customer to achieve its business outcomes and enable it to act and think in a strategic manner.
Strategy management for Services; Service portfolio management; Demand management; Financial management for Services; Business relationship management;
Service Design
Design services together with governing Customer IT practices, processes and policies and facilitate the introduction of these services into Customer supported environments ensuring quality service delivery, customer satisfaction and cost-effective provision of services.
Design services together with governing Customer IT practices, processes and policies and facilitate the introduction of these services into Customer supported environments ensuring quality service delivery, customer satisfaction and cost-effective provision of services.
Service Transition
Ensure that new, modified, or retired services meet or exceed the expectations of Customer as documented in the service strategy and service design stages of the Services lifecycle.
Transition planning and support; Change management; Service asset and configuration management; Release and deployment management; Service validation and testing; Change evaluation; Knowledge management.
Service Operation
Coordinate and carry out activities and processes required to deliver and manage services at agreed Service Levels.
Event management; Incident management; Request fulfilment; Problem management; Access management ; Continual Service Improvements.
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