Support center for largest data centre,USA
About This Customer/ Company ObjectiveCustomer is an American multinational company headquartered in Redwood City, California, that specializes in internet connection and data centers. The company leads in global colocation data center market share, with 200 data centers in 24 countries on five continents.
The Business Problem Challenges
Customer is one of the largest data centers and has customers subscribed to its products and services. As related to data business, support mechanism and tickets are a normal to the industry type but to manage it without a proper system in places was cumbersome. Business had lot of issues related to SharePoint sites & servers but doesn’t have any process or team to handle those in real time.
The Solution
How An Invasystems Company Helped
Invasystems proposed, designed and developed a SharePoint based ticket and issue management system for the customer and started providing support for the tickets and incident management.
- Some of the key features of setting up Support practices for the customer included, Setup proper Governance, ticketing system to support these issues.
- Provides 24×7 support across multiple countries
- Proactive monitoring & alerting, advisory & consulting services
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The Benefits
Benefits For User
- Uninterrupted 24×7 production support
- Better quality customer response and productivity
- Improved collateral management
- Helps better cost/risks/maintenance management and unique platform to collaborate.
