Oil & Gas – Oilfield Service Provider
Expectation
- Thought leadership during IT divesture and transition
- Stabilize application landscape during and post divesture
- Provide Application Maintenance support during standup and transition
- Multi country (34 countries) application roll-out and hand holding
- Cost effective and efficient IT service delivery to optimize Opex
- Advisory for future roadmap and upgrades
The Solution
- Introduced key resources and best practices to architect the System Landscape optimization without any disruption to business continuity during divesture
- Framed and anchored appropriate TSA to ensure customer satisfaction and hand holding
- Appropriate change management programs were driven by the IT staff to ensure readiness and availability of production environment post divesture
- Invasystems proposed onsite / offshore managed service program to address the application support work for Oracle, SharePoint, Office 365, PLM, MFG, Ops, Sales & CRM (MS Dynamics), PowerBI applications and various custom developed applications (.Net, Java, Power Builder etc.) applications.
The Results
- Ensured business continuity without any disruption during divesture
- Faster stabilization post divesture
- Ensured smooth transition and appropriate knowledge transfer to the business users
- Reduced incident count and SLA adherence during the support calls
- Efficient service delivery from offshore
- Application consolidation, modernization and functionality rationalization.
