Manufacturing
A Smooth and Easy Upgrade
of UPNs to a New Business Identity
Business Challenges
A leading European bakery product manufacturer undergoing business transformation faced significant challenge with user identity management. The existing User Principal Names (UPNs) across its IT systems were tied to its old business identity which led to inconsistencies in user profiles and confusion during system interactions. With legacy accounts linked to the old business domain and newer accounts connected to the updated domain, the organization needed a unified and strategic approach to standardize user identities. Different usernames and systems caused security issues and made teamwork harder.
Transform How Teams Connect and Collaborate!
Solution
To address this issue, we implemented a structured UPN transformation strategy aimed at streamlining account identities and enhancing security compliance. Our approach included:
Identifying core and ancillary applications.
Transitioning all user accounts to align with the new domain and naming conventions.
Conducting thorough application and access testing.
Offering help and guidance to all employees throughout the entire transition process.
Creating a custom script to automate the UPN change process.
Onboarding selected pilot users to test groups and validate system behaviour.
Phased deployment to business users, guided by project team based on test results.
Creating comprehensive user documentation and delivering detailed knowledge transfer sessions.
SERVICES INVOLVED
Business Impact
The successful execution of the UPN upgrade delivered multiple business benefits. It ensured minimal disruption to business operations, maintained uninterrupted user access to business applications, and enhanced the user experience.
Updating user accounts to the new naming format made daily operations run more smoothly, ensured everyone could keep accessing their tools without issues, and kept everything in line with the new brand guidelines.
By updating user accounts to match the new company name in a planned and supported way, the organization made its operations more consistent, improved security, and created a more connected digital workspace.
OUR CLIENT QUOTE
"The UPN transformation was seamless and well-managed. It strengthened our security, aligned identities with our new business identity, and improved collaboration across teams."
Elena N, Head of Digital Transformation
