Insurance
Intranet Transformation
for a Compliance-Driven Insurance Provider
Business Challenges
The client faced several strategic and operational barriers with their legacy intranet system:
- Outdated Design & Poor Usability: The existing intranet lacked a modern, responsive user interface, making it difficult for employees to navigate, locate information, or engage with internal content.
- Lack of Governance & Content Policies: There were no standard policies around site creation, content publishing, or permissions management, leading to fragmented content ownership, inconsistent user access, and data sprawl.
- No Review or Approval Workflows: Content quality suffered due to the absence of formal editorial processes, causing reputational and compliance risks.
- Low Employee Engagement With limited personalization and discoverability features, the intranet failed to support a cohesive employee experience or drive adoption.
Empower your workforce with a secure, structured intranet designed for compliance, collaboration, and control.
Solution
To achieve a secure, engaging, and governable intranet experience, the following multi-pronged strategy was executed:
Next-Gen Intranet Experience via Viva Connections
1. Piloted Microsoft Viva Connections to deliver a unified employee engagement layer within Microsoft Teams. 2. Integrated Microsoft Information Protection (MIP) to automate the discovery, classification, and protection of sensitive business data.
Training & Enablement
1. Conducted structured training sessions for site owners and content managers on content organization, permission, and lifecycle best practices. 2. Provided support for content creation using best-in-class templates, metadata structures, and navigation strategies.
Governance-Driven Site Creation Process
1. Established a formal workflow for site creation, ensuring alignment with corporate branding and access control policies. 2. Introduced periodic permission audits and design compliance checks. 3. Defined archival policies to manage content lifecycle effectively.
Content Modernization & Migration to ENET
1. Collaborated with site owners to assess existing content. 2. Migrated and modernized SharePoint Online pages to a new, branded intranet experience platform (ENET). 3. Retired obsolete or redundant content.
SERVICES INVOLVED
Business Impact
- Improved Governance & Security Posture: The introduction of review/approval workflows, clear role definitions, and audit mechanisms significantly reduced content sprawl and minimized risks associated with unauthorized access.
- Enhanced User Experience & Engagement: The new intranet delivered an intuitive and accessible interface, improving employee satisfaction and information findability.
- Stronger Data Compliance with MIP Integration: The use of Microsoft Information Protection enabled the client to proactively identify and safeguard sensitive information, aligning with insurance industry regulations.
- Sustainable Operational Model: Empowered internal teams with tools and training to maintain content quality, enforce standards, and manage permissions autonomously laying the groundwork for a self-sustaining digital workplace.
OUR CLIENT QUOTE
"The modern intranet has completely changed the way our employees connect and collaborate. With a cleaner design, better search, and stronger governance, adoption across the organization has increased significantly. "
Head of HR & Employee Experience
