Application Maintenance & Support engagement for an Oilfield Service Provider
Expectation
- IT Thought leadership during divesture
- Stabilize IT land scape of WIS during and post divesture
- Provide Application Maintenance support for the divested application
- Multi country application roll out and hand holding
- Cost effective and efficient IT service delivery to optimize opex
The Solution
- Introduced key resources and best practices to architect the System Landscape optimization without any disruption to business continuity during divesture
- Framed and anchored appropriate TSA to ensure customer satisfaction and hand holding
- Provide Application Maintenance support for the divested application
- Appropriate change management programs were driven by the WIS IT staff to ensure readiness and availability of production environment post divesture
- Invasystems proposed onsite / offshore managed service program to address the application support work for Oracle, SharePoint, Office 365, FIS, MS Dynamics CRM, Windchill, Power BI applications and various dot net applications through 8×5 covering US time zone
The Result
- Ensured business continuity without any disruption during divesture
- Faster stabilization post divesture
- Ensured smooth transition and appropriate knowledge transfer to the business users
- Reduced incident count and SLA adherence during the support calls
- Ontime and efficient factory service delivery from offshore
