Optimizing Operations with a Custom Digital Platform
Business Challenges
Our client faced inefficiencies due to reliance on a commercial off-the-shelf (COTS) on-premises system for managing critical operational processes. While functional, this system posed several limitations:
- High licensing costs, increasing operational expenses.
- No offline capabilities, limiting field teams’ ability to update reports without internet access.
- Limited customization, making it difficult to adapt to evolving business needs.
- Inefficient workflows, slowing down job creation, inspection reporting, and approvals.
To stay competitive, the company needed a cost-effective, flexible, and field-ready solution that would streamline operations, reduce expenses, and improve productivity.
Solution Offered
To address these challenges, we developed a custom digital platform tailored to the company’s operational needs. The solution included: 
- Developed a Unified Digital Platform – Integrated Field Inspection System (FIS), Tubular Management System (TMS), and Customer Portal into a centralized system.
- Enabled Offline Capabilities – Allowed field teams to capture and sync data without internet access.
- Automated Workflows – Optimized job creation, inspection reporting, and approvals.
- Eliminated Licensing Costs – Replaced the COTS system, reducing expenses.
- Enhanced Scheduling & Dispatch – Improved job planning and execution efficiency.
Business Impact
- Lower operational costs, eliminating COTS licensing fees and reducing recurring expenses.
- Faster, more efficient operations, driven by seamless integration and workflow automation.
- Improved field productivity, allowing teams to update reports offline and sync data later.
- Better user experience, with real-time access to reports, tool history, and job status.
By replacing a rigid, high-cost system with a custom-built, scalable digital platform, the company achieved greater agility, reduced costs, and optimized field operations, ensuring long-term operational efficiency.
