Field Service Automation

With the advent of mobile devices, field service technicians and the back office can now remain connected with real-time information exchange, as well as allowing the customer to follow along with the processes at the same time.

Invasystems, with integrated solutions marrying IT and OT, helps in architecting a unified platform for your field service agent, service engineer, and customer to take care of preventive, scheduled, and breakdown services.

First-time fix rate is an important paradigm in the field service domain. It depends on allocation of people with the right skill set for the job. Tracking of the history of previous jobs related to the same equipment or service group are also important in root cause analysis.

Invasystems’ Mobien Field Services suite of applications on their patented iNotify mobile application middleware open newer and better channels between customers and field service technicians. Scalable and easy to deploy, Mobien provides seamless connectivity through mobile devices to field service teams. From job management to scheduling to customer management, real time invoicing generation to the extent of agent management and contracts and SLA management, it gives an integrated information-sharing platform for all stakeholders to facilitate better customer engagement, remote resolution of problems and preventive and predictive maintenance. This can only be achieved with better and increased data visibility from remote locations and performing systematic analysis of these field activities. Mobien Field Services ensures better data storage than the regular pdf, excel or proprietary databases, along with seamless connectivity with any ERP system. It enables systematic root cause analysis by amalgamating field data with engineering and financial data towards an accident- and glitch-free future.